Oct 2, 2026 · @Kiff
DeelaMart exists to make buying, selling and delivering everyday goods fast, fair and trustworthy for everyone on the platform. These objectives guide how the Platform is run and how these Terms are applied.
For Customers
For Merchants
For Delivery Personnel
For the Platform and Community
In these Terms, the following words have the meanings below.
Headings are for convenience only. "Including" means "including without limitation". References to a person include a company or other legal entity.
You may use the Platform only if you can form a binding contract under Applicable Law and meet the requirements below.
We may refuse, suspend or close any registration where we reasonably suspect false information, fraud, legal non-compliance or risk to others.
DeelaMart is a technology platform that connects Customers, Merchants and Couriers; it is not the seller, preparer or producer of Items, and it does not itself provide delivery services unless expressly stated.
Ordering and acceptance. An Order is a request to buy and becomes binding only when the Merchant accepts it. Merchants may decline or cancel an Order if Items are unavailable, a delivery address is out of range, or an error is suspected.
Pricing. Prices are set by Merchants and may differ from in-store prices. The total shown at checkout includes Item prices, taxes where applicable, delivery fees, service fees and any tip. Promotions are subject to their stated terms.
Payment. You authorise DeelaMart and its payment providers to charge your chosen payment method for the full Order total. You must have sufficient funds and a valid method. Payment details are processed by secure third-party providers.
Delivery. Delivery times are estimates, not guarantees. You must provide an accurate address and be reachable. If delivery fails because you are unavailable or unresponsive, you may still be charged.
Cancellations. You may cancel before the Merchant begins preparing or packing your Order. After that point, cancellation may not be possible or may carry a fee.
Refunds and issues. If an Order is missing Items, incorrect, damaged, unsafe or materially late, report it through the Platform within 24 hours of delivery with supporting details or photos. We may issue a refund, credit or redelivery at our reasonable discretion, subject to Applicable Law and your statutory rights.
Substitutions. Where an Item is unavailable, a substitution may be offered. You may accept, reject or choose a refund for that Item.
Age-restricted goods. Alcohol, tobacco and other restricted goods may be ordered only by eligible adults and are delivered only after valid age verification. Delivery will be refused and the Order cancelled, without refund of delivery costs, if verification fails.
Tips. Tips go to the Courier in full and are generally non-refundable.
Onboarding. To list on the Platform, Merchants must supply valid business registration, tax details, food business registration and any licences or permits required for their goods. Merchants must keep these current and notify us of changes or suspensions.
Listings. Merchants are responsible for the accuracy of menus, descriptions, images, allergen and ingredient information, prices and stock levels. Listings must not mislead customers.
Order fulfilment. Merchants must confirm or reject Orders promptly, prepare them accurately, package them safely and have them ready within the stated preparation time. Repeated cancellations, delays or inaccuracies may reduce visibility or lead to suspension.
Compliance and food safety. Merchants must comply with Applicable Law, including hygiene, storage, labelling, allergen, health and safety, and consumer protection requirements. Merchants are solely responsible for the quality and safety of the Items they sell.
Pricing and promotions. Merchants set their own prices. Prices on the Platform must not be unreasonably higher than offered through other channels without a clear explanation. Merchant-funded promotions must be honoured.
Customer data. Merchants may use Customer data only to fulfil Orders and as permitted by law. Marketing use requires the Customer's consent.
Ratings. DeelaMart may use ratings, cancellation rates and complaint data to rank, feature or restrict Merchants.
Insurance. Merchants should maintain adequate product liability and public liability insurance for their business.
Independent status. Couriers act as independent contractors. They choose when and whether to be available, may accept or decline requests, and may work on other platforms, subject to these Terms. They are responsible for their own taxes, equipment and expenses unless law provides otherwise.
Requirements. Couriers must hold a valid identity document, the right to work or operate in their area, a valid driver's licence where applicable, and roadworthy, properly registered and insured transport. Couriers must pass screening checks permitted by law and maintain valid insurance.
Conduct and safety. Couriers must obey all traffic and safety laws, treat Customers, Merchants and others with respect, and never deliver under the influence of alcohol or drugs. Couriers should not take unsafe risks to meet delivery times.
Handling of goods. Couriers must collect Orders promptly, use insulated or appropriate bags for food, keep Items sealed and uncontaminated, and deliver only to the intended recipient. Couriers must not open, tamper with, consume or divert Orders.
Verification. Couriers must check identification for age-restricted Orders and refuse delivery if the recipient is ineligible.
Earnings. Delivery earnings and any incentives are shown in the Courier application and paid on the stated schedule, less any lawful deductions. Tips are paid in full.
Location and data. Couriers consent to location tracking while online to enable matching, navigation, safety and fraud prevention.
Customer fees. DeelaMart may charge service fees, delivery fees, small-order fees and surge charges. These are displayed before the Order is placed.
Merchant commission. Merchants pay DeelaMart a commission on each completed Order, plus any applicable payment processing fee, as set out in the Merchant agreement or dashboard. We will give reasonable notice of changes to commission rates.
Courier fees. Courier earnings are calculated using factors such as distance, time, demand and Order type, as shown in the Courier application.
Taxes. Each User is responsible for the taxes that apply to them. DeelaMart will collect and remit taxes where required by law.
Payouts. DeelaMart will pay Merchants and Couriers on the published payout schedule after deducting commissions, fees, refunds, chargebacks and any lawful set-offs. Payouts may be delayed for verification, fraud review or legal reasons.
Refunds and chargebacks. Where a refund or chargeback is caused by a Merchant's or Courier's fault, DeelaMart may recover the amount from that User's payouts or by other lawful means.
Errors. We may correct billing or payout errors at any time and will notify affected Users.
You must not, and must not help others to:
We may investigate violations, remove content, withhold payments connected to fraud, and report unlawful activity to authorities.
Our rights. The Platform, including its software, design, trademarks, logos and content created by DeelaMart, is owned by DeelaMart or its licensors and protected by intellectual property law. All rights not expressly granted are reserved.
Your licence. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Platform for its intended purpose in line with these Terms.
Merchant content. Merchants retain ownership of their names, logos, menus, images and descriptions. Merchants grant DeelaMart a worldwide, non-exclusive, royalty-free licence to use, display, reproduce and promote that content in connection with operating and marketing the Platform.
Restrictions. You may not copy, modify, distribute, sell or create derivative works from the Platform, or use DeelaMart marks without our written permission.
Infringement. If you believe content on the Platform infringes your rights, contact us using the details in section 18 and we will review it promptly.
We handle personal data in line with our Privacy Policy and Applicable Law on data protection.
Merchants and Couriers must handle Customer data lawfully and only for fulfilling Orders.
Users may post reviews, ratings, photos and comments. Content must be honest, based on genuine experience, lawful, and free from hate speech, harassment, personal data of others, and spam or paid endorsements not clearly disclosed.
You keep ownership of your content but grant DeelaMart a worldwide, non-exclusive, royalty-free licence to use, display and distribute it on and in connection with the Platform. We may moderate, remove or decline to publish content that breaches these Terms, and are not obliged to monitor all content. Ratings may affect a Merchant's or Courier's standing on the Platform.
As-is service. To the fullest extent permitted by law, the Platform is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose and uninterrupted operation.
Third-party responsibility. DeelaMart is not liable for the acts or omissions of Merchants or Couriers, or for the quality, safety, legality or accuracy of Items, except where required by law.
Exclusions. To the extent permitted by law, DeelaMart is not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or goodwill.
Cap. To the extent permitted by law, DeelaMart's total liability to you for any claim arising from the Platform is limited to the greater of the amount you paid or received through the affected Order or [₦100,000].
Non-excludable rights. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded, including mandatory consumer rights.
To the extent permitted by law, you agree to indemnify and hold harmless DeelaMart, its affiliates, officers, employees and agents from claims, losses, damages, fines and reasonable legal costs arising from your breach of these Terms, your breach of Applicable Law, your content, or, for Merchants and Couriers, the Items you sell or the services you perform. DeelaMart will notify you promptly of any claim and give reasonable cooperation at your expense.
By you. You may close your account at any time through the Platform, subject to completing any pending Orders and paying amounts owed.
By us. We may suspend, restrict or terminate your access, with notice where reasonably practicable, if you breach these Terms, create risk or harm to others, act fraudulently or unlawfully, fail verification, or if required by law. We may act immediately where there is serious risk or illegality.
Effect. On termination, your right to use the Platform ends. Amounts due remain payable, and we may withhold payouts to the extent needed to cover liabilities.
Survival. Sections on payments, intellectual property, privacy, disclaimers, liability, indemnification, dispute resolution and any provision intended to survive remain in effect after termination.
Claims must be brought individually and not as part of a class or representative action, to the extent permitted by law.
